We are looking for a leader with a background in Retirement Plan Administration, strong process, and controls-focus, and who understands the importance of delivering for our customers.

As a 401(k) Administrator on our US-based Retirement Operations team, you will be responsible for 401(k) administration for two 401(k) plans and over 290K participants. Reporting to the Executor Director of 401(k) Operations, you will manage, lead, and execute key processes and work on challenging projects with two senior peers in our team-based organization across several locations.

Job Responsibilities

• Lead and execute retirement administration processes and controls while prioritizing customer experience and meeting service level agreements
• Oversee and execute activities including stewarding data movement and quality, validating benefits eligibility and calculations, managing 401(k) in payroll, overseeing vendors, managing year end processes, partnering on financial projections, researching and responding to escalations 
• Effectively contribute to team projects and/or provide coverage to teammates as workload dictates.
• Develop and maintaining procedures and training documentation
• Drive accuracy, quality and timeliness of the work while meeting plan requirements, regulations and control standards
• Lead and coordinate preparation and distribution of participant communications. 
• Lead and coordinate Operations team response to internal and external audits of retirement plans
• Support and execute projects, change implementations and annual book of work, as well as contribute and support management of the larger Retirement operations team

Required Qualifications, Capabilities, and Skills

• 2 years of relevant 401(k) plan administration experience
• Has a process and controls mindset, with superior attention to quality and detail
• Uses solid judgment and analytical skill to assess situations and determine best course of action
• Seeks to improve and document processes, prevent issues and communicates across the team for awareness and understanding
• Has strong prioritization and organizing skills, effectively managing work through peak volume periods
• Possesses strong leadership, coaching and communications skills, both written and verbal
• Has strong computer skills, with proficiency in Microsoft Office products (specifically Excel) and other systems in a Retirement Operations setting
• Ability to work well in a team and independently